Eman's Website

About Me

My name is Eman Butt and I'm a Software Developer & Technical Support Analyst

Technical Support Analyst with 5+ years of experience delivering Tier 1–3 enterprise application support in Windows Server environments. I enjoy solving production issues, supporting system upgrades and migrations, improving documentation, and building reliable technical solutions across both application and infrastructure layers.

Education

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Software Engineering Technology

Degree: Bachelor of Technology

Focus: Software design, web development, systems analysis, databases, networking, and building reliable technical solutions.

Status: Currently studying — started May 4, 2026

McMaster University

Certifications

Eman

has successfully passed all requirements for

Microsoft Certified: Azure Fundamentals

ACTIVE • ONLINE VERIFIABLE

Azure Fundamentals

A Microsoft certification showing foundational knowledge of cloud concepts, Azure services, security, pricing, and support.

Earned: June 6, 2026

Credential ID: 9BA1241370DFF7FB

VIEW CERTIFICATION

Work Experience

APR 2021 - PRESENT

Messageware Incorporated

Technical Support Analyst — Full-Time

Enterprise application support, production troubleshooting, Microsoft Exchange support, patching, migrations, documentation, and system reliability.

APR 2020 - SEPT 2020

MOEN Incorporated

IT - Technical Support — Co-op

Desktop support, user onboarding, PC deployment, asset tracking, Microsoft Office troubleshooting, and remote/in-person support.

AUG 2019 - JAN 2020

Region of Peel

Technology Service Centre Analyst — Co-op

Public-sector technical support, ticket handling, Active Directory assistance, device troubleshooting, and customer-focused service delivery.

JAN 2019 - APR 2019

Rogers Communications

OTWA Network Operations Centre Specialist (NOC) — Co-op

Network operations monitoring, BMC Remedy tickets, incident tracking, escalation support, and NOC workflow exposure.

Skills

Enterprise App Support

Tier 1–3 support, production troubleshooting, incidents, service requests, and escalation handling.

Windows Server

Support exposure across Windows Server environments, upgrades, patching, and system maintenance.

Microsoft Exchange

Mail flow, configuration, access-related troubleshooting, and Exchange environment support.

SCCM / Endpoint

Endpoint deployment, patching concepts, workstation support, and device preparation.

Databases

MySQL, Microsoft Access, Microsoft SQL Server, and database-backed application support.

Programming

JavaScript, Java, C#, ASP.NET, Swift, Kotlin, HTML, CSS, and web technologies.

Networking

LAN/WLAN troubleshooting, basic firewall troubleshooting, VPN validation, and NOC exposure.

Automation

PowerShell scripting, test automation scripts, debugging, log analysis, and process improvement.

Contact

Get in Touch

Have a question, opportunity, or cool idea? Send me a message or find me online.

Name

Eman Butt

ebutt8991@gmail.com